Privacy Policy
Last updated: April 8, 2026
1. Information We Collect
Information You Provide
When you place an order, request a quote, or create an account, we collect: your name, email address, phone number, company name (if applicable), design files you upload, payment information (processed securely by Stripe or PayPal — we never store your card details), and any special instructions or communications you send us.
Information Collected Automatically
When you visit our website, we automatically collect: your IP address, browser type and version, pages visited and time spent, referring URL, and device information. This data is used to improve our website and services and is collected via cookies and standard web server logs.
Design Files
Any artwork, logos, or design files you upload to our platform are stored securely and used solely for the purpose of providing our digitizing services to you. We do not sell, license, or share your design files with third parties.
2. How We Use Your Information
Service Delivery
We use your information to process your orders, deliver digitized files, send order confirmations and status updates, respond to your inquiries, and process payments through our secure payment partners.
Communication
With your consent, we may send you promotional emails about our services, special offers, and industry tips. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.
Service Improvement
We use aggregated, anonymized usage data to improve our website, optimize our services, and understand how customers interact with our platform. This data cannot be used to identify you individually.
3. Information Sharing
We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes under any circumstances.
Service Providers
We share limited information with trusted service providers who help us operate our business: Stripe and PayPal for payment processing, email service providers for transactional and marketing emails, and cloud hosting providers for data storage. All service providers are contractually bound to protect your information and use it only for the services they provide to us.
Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
4. Data Security
Security Measures
We implement industry-standard security measures to protect your personal information: SSL/TLS encryption for all data transmitted through our website, secure password hashing using bcrypt, limited employee access to customer data on a need-to-know basis, and regular security reviews of our systems and practices.
Payment Security
All payment transactions are processed by Stripe or PayPal, both of which are PCI-DSS Level 1 compliant payment processors. We never store your complete credit card number, CVV, or other sensitive payment data on our servers.
Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law within 72 hours of becoming aware of the breach.
5. Your Rights
Access and Correction
You have the right to access the personal information we hold about you and request corrections if any information is inaccurate or incomplete. You can update most of your information directly through your account settings, or contact us for assistance.
Data Deletion
You may request deletion of your personal account and associated data at any time by contacting us at Admin@ourdigitizer.com. Note that we may retain certain information as required by law or for legitimate business purposes such as fraud prevention and order history records.
Data Portability
You have the right to request a copy of your personal data in a structured, commonly used, machine-readable format. Contact us at Admin@ourdigitizer.com to make this request.
Opt-Out of Marketing
You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. Note that you will still receive transactional emails related to your orders even if you opt out of marketing.
6. Cookies
How We Use Cookies
Our website uses cookies to maintain your login session, remember your preferences, analyze website traffic patterns, and improve user experience. We use only essential and analytics cookies — we do not use advertising or tracking cookies from third-party ad networks.
Managing Cookies
You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our website, such as staying logged in to your account. Most browsers allow you to view, delete, and block cookies from specific websites.
7. Children's Privacy
Age Requirement
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will delete it from our systems.
8. International Data Transfers
Global Operations
OurDigitizer is based in the United States. If you are accessing our services from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to the transfer of your information to the United States.
9. Changes to This Policy
Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting a notice on our website and, where required by law, by sending you an email notification. The date of the most recent revision is shown at the top of this page.
10. Contact Us
Privacy Questions
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at: Email: Admin@ourdigitizer.com | Phone: +1 (213) 575-4946 | Address: Los Angeles, California, USA