Frequently Asked Questions

We accept PNG, JPG, JPEG, PDF, AI, EPS, SVG, CDR, TIFF, and most image formats. Higher resolution files yield better results.

We provide DST, PES, JEF, EXP, VP3, HUS, XXX, EMB, SEW, and all other major embroidery formats. Just tell us what your machine needs.

We support all major brands: Brother, Tajima, Janome, Bernina, Pfaff, Singer, Viking, Melco, Barudan, ZSK, and more.

We recommend at least 300 DPI. Vector files (AI, EPS, SVG) are ideal as they are infinitely scalable without quality loss.

Yes, including very small text. Our digitizers manually adjust letter spacing, density, and stitch type to ensure even small text remains legible after stitching.

Absolutely. We specialize in complex, high-detail designs that automated software cannot handle correctly.

You can upload files up to 50MB through our website. For larger files, contact us directly.

We do not physically sew out designs, but we provide a digital preview and welcome test sew-out feedback for revisions.

Embroidery digitizing is the process of converting artwork, logos, or images into a digital stitch file that embroidery machines can read and sew.

We digitize 100% manually. Every stitch path, density, direction, and underlay is hand-crafted by our expert artists — never auto-generated.

OurDigitizer has been providing professional embroidery digitizing services since 2014 — over 10 years of experience.

We have served over 10,000 clients across 50+ countries, including embroidery shops, apparel brands, and corporate businesses.

Yes, we offer unlimited free revisions. If you are not 100% satisfied with the result, we will fix it until you are happy.

Absolutely. All uploaded files are encrypted in transit and at rest. We never share, sell, or reuse your designs.

Yes. We use Stripe and PayPal — both PCI-DSS compliant payment processors. We never store your card details.

We store files for 90 days, then securely delete them. You can request deletion at any time.

Yes, for corporate clients or sensitive designs, we can sign a non-disclosure agreement. Contact us.

Embroidery digitizing starts from $10. The final price depends on design size, complexity, and number of colors. Get a free quote by submitting your design.

Every design is different. A simple text logo requires far less work than a photorealistic portrait. We quote based on actual complexity to ensure you pay a fair price.

Yes! Clients who submit 10+ designs per month qualify for volume discounts. Contact us to discuss a bulk pricing plan.

We accept all major credit/debit cards via Stripe, and PayPal. All payments are SSL encrypted and PCI compliant.

Yes. If we cannot digitize your design to your satisfaction after revisions, we offer a full refund.

Rush orders (2–4 hour delivery) are available for an additional fee. Contact us for pricing.

This rarely happens, but if it does, contact us with details about your machine and we will re-digitize at no cost.

Simply reply to your order email or log in to your account and submit a revision request with detailed instructions.

Unlimited. We revise until you are completely satisfied, at no extra charge.

Yes. We guarantee 100% satisfaction. If you are not happy after revisions, you receive a full refund.

We provide thread color suggestions based on standard Pantone-to-thread conversion charts. Exact thread color is selected during embroidery production.

Standard turnaround is 6–8 hours from payment confirmation. Rush orders are available in 2–4 hours.

Yes, our team operates 7 days a week, including holidays, to meet your deadlines.

Completed files are delivered via secure download link sent to your email. You can also download from your account dashboard.

Download links are valid for 30 days. After that, contact us and we will resend your file free of charge.